Terms of Use

Terms of Use, Disclaimer & Legal Notice

These terms of use (together with the documents referred to in them) contain the terms of use on which you may make use of our website www.boilerjuice.com, (BoilerJuice) whether as a guest or a registered member "Use" of BoilerJuice includes accessing, browsing, or registering to use BoilerJuice.

Please read these terms of use carefully before you start to use BoilerJuice.com, as these will apply to your use of BoilerJuice.

By using BoilerJuice, you confirm that you accept these terms of use and that you agree to comply with them.

About BoilerJuice

www.boilerjuice.com is a site operated by BoilerJuice Limited ("We"). We are registered in England and Wales under company number 5345637 and have our registered office at Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. Our main trading address is Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. Our VAT number is 115 1571 46.

BoilerJuice is a wholly owned subsidiary of Welsummer Limited which is entirely independent of any heating oil company.

BoilerJuice.com is a website that we make available to those requiring home heating oil and/or red diesel. It provides a web-based service by which people can obtain a quote for the required volume of goods and (if the user wishes to do so) to place an order for those goods with the relevant supplier. We act as agent for a number of suppliers of these products in carrying out this service and in administering the ordering process for products on their behalf.

We also make available through our website a range of other related products which may be ordered from our BoilerJuice Shop and contact details for oil-fired boiler heating system maintenance services.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of BoilerJuice:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using BoilerJuice you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy which sets out information about the cookies on BoilerJuice.com.
  • If you purchase heating oil or red diesel from a supplier, the terms and conditions for supply of heating oil and red diesel will apply to that sale.
  • If you purchase goods directly from our BoilerJuice Shop, our terms and conditions for supply of goods will apply to that sale.
  • If you participate in our Refer a Friend programme as a referrer or referred customer, our refer a friend terms and conditions will apply.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to BoilerJuice.com

We may update BoilerJuice.com from time to time, and may change the content and features at any time. However, please note that any of the content on BoilerJuice.com may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that BoilerJuice.com, or any content on it, will be free from errors or omissions. BoilerJuice.com will, from time to time, be unavailable, as a result of planned or unplanned maintenance or amendments.

Accessing BoilerJuice

BoilerJuice is made available free of charge.

We do not guarantee that BoilerJuice.com, or any content on it, will always be available or be uninterrupted. We reserve the right to withdraw or amend the services or goods provided through BoilerJuice.com and/or your access to it at any time and without notice.

Access to BoilerJuice.com is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of BoilerJuice without notice. We will not be liable to you if for any reason BoilerJuice.com is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to BoilerJuice.com.

You are also responsible for ensuring that all persons who access BoilerJuice.com through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us on our Contact Us page.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights (including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration)) in or relating to BoilerJuice, including (without limitation) in the information, content, material or data displayed or published on it. These rights are protected by laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from BoilerJuice for your personal use and you may draw the attention of others to content posted on BoilerJuice.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on BoilerJuice must always be acknowledged.

You must not use any part of the content on BoilerJuice for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of BoilerJuice in breach of these terms of use, your right to use BoilerJuice will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Except as set out expressly in these terms of use, none of the intellectual property rights belonging to us and relating to BoilerJuice (including information, content, material or data displayed on it) may be used, or published, extracted, utilised, transmitted, displayed, sold, excerpted, reverse engineered, made available, reformatted or distributed without our prior written consent.

No reliance on information

The content, commentary and other materials on or accessible through BoilerJuice is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on BoilerJuice.com. We are not responsible for any reliance placed by you on such materials, or by anyone who may be informed of any of its contents.

Although we make reasonable efforts to update the information on BoilerJuice, we make no representations, warranties or guarantees, whether express or implied, that the content on BoilerJuice.com is accurate, complete or up-to-date.

Please note that at any time and without notice to you:

  • we may change any of the advertising or product information materials posted on or accessible through BoilerJuice.com.
  • suppliers may make changes to the specification of the heating oil or red diesel as are believed to be necessary to ensure that they conform to any applicable safety or statutory requirements or which are minor modifications considered necessary or desirable (and which should not have any material adverse effect on their performance).
  • we may make changes to the specification of products sold through the BoilerJuice Shop or make minor modifications to the specification of those products that we consider necessary or desirable (and which should not have any material adverse effect on their performance).

Comments and questions

If you have any general comments or queries regarding:

  • the quotation and order booking service that we provide.
  • heating oil or red diesel supplied by a supplier.
  • products which may be purchased through the BoilerJuice Shop; or
  • oil-fired boiler servicing or maintenance services

then you must raise these issues before accepting any quote on BoilerJuice. Our sales personnel are not consultants and are not able to provide you with technical advice as to particular products or performance issues and so if you have any specific or technical queries then you should address them to us in writing (including email) in the first instance we will then pass them on to the relevant supplier or service provider (as appropriate) and any response we might provide to such queries will be given only to the best of our knowledge and belief and without any liability on our part.

Business Customers only: please note that all other descriptions, specifications and illustrations on BoilerJuice are approximations and for information purposes only and you should not rely upon the same.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to BoilerJuice or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, BoilerJuice; or
  • use of or reliance on any content displayed on BoilerJuice.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity,
  • goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide BoilerJuice for domestic and private use. You agree not to use BoilerJuice for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of BoilerJuice or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on BoilerJuice. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of:

  • the supply of any heating oil or red diesel by a supplier;
  • the supply, by us, of any goods ordered from our [BoilerJuice Shop],

which will be set out in:

  • those terms and conditions for the supply of heating oil or red diesel by a supplier
  • those terms and conditions for the supply of goods purchased directly through our website at our BoilerJuice Shop.

Uploading content to BoilerJuice

Whenever you provide a review, blog or Community entry which may be uploaded onto BoilerJuice, you must comply with the content standards set out in our Review, Blog and Communities Guidelines Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to BoilerJuice constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of BoilerJuice.

We have the right to remove any posting you make on BoilerJuice if, in our opinion, your post does not comply with the content standards set out in our Review and Blog Guidelines policy.

The views expressed by users on BoilerJuice do not represent our views or values.

Viruses

We do not guarantee that BoilerJuice will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access BoilerJuice. You should use your own virus protection software.

You must not misuse BoilerJuice by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to BoilerJuice, the server on which BoilerJuice is stored or any server, computer or database connected to BoilerJuice. You must not attack BoilerJuice via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use BoilerJuice will cease immediately.

Linking to BoilerJuice

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to BoilerJuice in any website that is not owned by you.

BoilerJuice must not be framed on any other site, nor may you create a link to any part of BoilerJuice other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on BoilerJuice other than that set out above, please email us through our Contact Us form.

Third party links and resources in BoilerJuice

Where BoilerJuice contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

To contact us, please email us through our Contact Us form.

Thank you for visiting BoilerJuice.

BoilerJuice Terms & Conditions

Terms & Conditions for Purchases of Heating Oil or Red Diesel

These Conditions apply to Orders placed through BoilerJuice for the supply of heating oil and/or red diesel by a Supplier and govern our and the Supplier's respective dealings with you. They apply as appropriate to both Business Customers (as defined) and Domestic Customers (as defined). Please:

  • Read the definitions set out in Condition 1 below carefully to identify on what basis you are contracting. If you are unsure then ask us. Some Conditions will apply just to Business Customers and some just to Domestic Customers and these are clearly marked as such. If a Condition is silent on this subject then it applies equally to both. The latest version of these Conditions may be obtained at any time from our website www.boilerjuice.com; and
  • Read these Conditions carefully to understand the basis upon which your Order has been submitted and, if your Order is accepted, the terms upon which the Goods will be supplied.

Your use of this website is also subject to our Terms of Use. Please ensure that you have read our Terms of Use before registering with us or seeking any quote or placing any order through BoilerJuice.

Please note: if you are an individual buying heating fuel for your home then you are likely to be a Domestic Customer.

We draw the attention of all our customers in particular to Conditions 4 and 5 below and, in Schedule 1 (the Supplier Conditions) Supplier Condition S8 and S10 set out below which contain provisions relating to your potential liability to us and/or the Supplier and our/the Supplier's potential liability to you.

About BoilerJuice - Important Notice and Disclaimer

BoilerJuice is a web-based service which seeks to match customers wishing to buy Goods with Participating Suppliers by identifying the best quote according to the customer's stated location and delivery preferences. We act as agent for the Participating Suppliers in carrying out this service and in administering the ordering process on their behalf including (without limitation) the administration of quotations, customer orders and customer payments as well as issuing order confirmations on behalf of Suppliers. Orders may also be placed with us (when we also act as agent for Suppliers) by telephone. Further details of our services are set out in Condition 3 below. Together these activities performed by us are referred to as "the Services" in these Conditions.

The contract for the supply of heating oil or red diesel is made between you, the Customer, and with the relevant Supplier and not with BoilerJuice. Accordingly, BoilerJuice does not accept responsibility for the acts or omissions of Suppliers or for the Goods supplied (or any services provided) by them. Our role is limited to the operation of this website and acting as the agent of the Suppliers in the administration of quotations, Customer orders and Customer payments as well as issuing order confirmations on their behalf.

If you require clarification or information regarding these Conditions, their application or the basis upon which we or the Supplier's operate, then please visit our frequently asked questions page or, should your question not be answered at that point, please contact us on 0800 151 3135.

  1. DEFINITIONS
    1. The following definitions, unless the context requires otherwise, apply to these Conditions:

      we or us

      means BoilerJuice Limited, a company registered in England and Wales under company number 5345637, with its registered address at Unit 1 Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY;

      you or your

      the person, company or other type of organisation that receives the Services from us or that enters into a Contract to purchase Goods from a Supplier (as the case may be) and who will be either a Business Customer or a Domestic Customer;

      BoilerJuice

      means our website at www.boilerjuice.com

      Business Customer

      any customer ordering or receiving Goods and/or Services whilst acting in the course of his trade, business, craft or profession;

      Conditions

      means these Terms & Conditions for Purchases of Heating Oil or Red Diesel;

      Contract

      means the contract under which the Supplier shall supply Goods to you pursuant to, in accordance with and subject to the Supplier Conditions;

      Domestic Customer

      any customer that is acting as a 'consumer', that is a natural person who is not acting in the course of his trade, business, craft or profession

      Force Majeure Event

      has the meaning given in Condition 6.4;

      Goods

      home heating oil or red diesel (as the context shall require);

      Good Industry Practice

      the exercise of such high degree of skill and care as would reasonably be expected from an appropriately skilled and experienced person with expertise in the relevant area, including the handling of and dealing with goods the same as or similar to the Goods;

      Insolvent

      you are unable to pay your debts as they fall due or you are, or become, the subject of any insolvency procedure (for example, without limitation, receivership, liquidation, administration, voluntary arrangements (including moratorium) and bankruptcy) or any application or proposal for an insolvency procedure;

      Order

      means an order placed by you for Goods through BoilerJuice and "Ordered" shall be construed accordingly;

      Order Confirmation

      has the meaning in Condition 3.3.5.

      Participating Suppliers

      means the fuel supply companies on our systems from time to time whose prices are entered in order to provide quotes to you in respect of the Goods;

      Payment Plan

      has the meaning in Condition 3.2

      Services

      means the web-based (or telephone) services we provide in identifying the best quote according to the Customer's stated location and delivery preferences from those provided by the Participating Suppliers so as to identify the cheapest appropriate Participating Supplier of the required Goods and the services undertaken by us in administering the ordering process on behalf of Participating Suppliers including (without limitation) the administration of quotations, customer orders and customer payments as well as issuing order confirmations on behalf of Suppliers

      Supplier

      means the fuel supply company who enters into a Contract with you to supply the Goods

      Supplier Conditions

      means the terms on which the relevant Supplier will supply the Goods to you, as set out in Schedule 1 to these Conditions

      Tank Account

      yYour BoilerJuice account into which savings and refunds are placed.

  2. APPLICATION OF THESE CONDITIONS AND QUESTIONS

    This Condition 2 shall apply to your use of BoilerJuice and our Services and to all purchases of Goods made by you from a Supplier pursuant to Condition 3.

    1. These Conditions apply to:
      1. all Orders placed by you for Goods to be supplied by a Supplier; and/or
      2. all Services provided by us through or pursuant to BoilerJuice, including any Orders placed through us by telephone.
    2. By using BoilerJuice and/or our Services you accept these Conditions and agree to abide by them. If you do not agree to these Conditions then you must not use BoilerJuice or seek to enter into a Contract pursuant to it.
    3. If you have any general comments or queries regarding the Goods (and/or Services) then you must raise these issues before accepting any quote on BoilerJuice. Our sales personnel are not consultants and are not able to provide you with technical advice as to particular products or performance issues and so if you have any specific or technical queries then you should address them to us in writing (including email) in the first instance we will then pass them on to the relevant Supplier (as appropriate) and any response we might provide to such queries will be given only to the best of our knowledge and belief and without any liability on our part. Business Customers only: all other descriptions, specifications and illustrations on BoilerJuice are approximations and for information purposes only and you should not rely upon the same.
    4. We may, at any time and without notice to you make changes to the specification of the Goods that we believe or a Supplier believes are necessary to ensure that they conform to any applicable safety or statutory requirements and/or make minor modifications to the specification of the Goods that we or a Supplier consider necessary or desirable (and which should not have any material adverse effect on the performance of the Goods.
  3. BOILERJUICE MEMBERSHIP, SERVICES AND PROCESS
    1. You will become a member of BoilerJuice by obtaining a quote, placing an order, or registering your details with BoilerJuice. You can unsubscribe from BoilerJuice at any time by clicking here.
    2. Membership is free and we will not request financial or bank details from you other than during the ordering process or as part of the Payment Plan as described in this Condition 3.2. Members can make monthly deposits or one one-off payments by debit card or credit card or paypal. These amounts are held in the member's Tank Account and may be used to pay for orders (the Payment Plan). If the member wishes to withdraw the funds held in their Tank Account they can do so at any time. If there is not enough credit in the member's Tank Account to pay for an Order the balance payable on that Order has to be paid by that member at the time of ordering by using their debit or credit card.
    3. We are not a fuel distribution company and we do not supply the Goods. We only provide the Services. As part of our Services we (through BoilerJuice) facilitate the sale of the Good to you by the relevant Supplier through the following process:
      1. You seek a quote from the Participating Suppliers by entering your location and particular requirements (including, without limitation any delivery constraints) into BoilerJuice;
      2. We search our database to find you the best prices available from amongst the Participating Suppliers who are able to meet your requirements in the area of your location and the best price is then displayed on BoilerJuice but the identity of the Participating Supplier with the best price is not revealed to you at this stage;
      3. If you wish to purchase the Goods at that best price quoted then you indicate your wish to purchase the Goods by completing the online order form on BoilerJuice (or calling our telephone sales team) and paying us (as agent on behalf of the Supplier) for the Goods. As indicated on BoilerJuice, placing of your order shall be deemed to be an offer by you to purchase the Goods from the Supplier at the relevant price which is then subject to acceptance by us on behalf of the Supplier;
      4. We shall hold any payments made by you until such time as a Contract has been formed between you and the Supplier and the Goods are delivered by the Supplier;
      5. We will send you an email confirming that your offer has been accepted by the Supplier and the price, the estimated delivery date and the name and contact details of that Supplier (this is an Order Confirmation), at which point the Contract between you and the Supplier to purchase the indicated volume of Goods is formed on the terms of the Supplier Conditions;
      6. It is your responsibility to carefully read the information set out in the Order Confirmation and inform us without delay if any of the information is incorrect;
      7. We will pass your details (name, address and contact details, but not payment information) on to the relevant Supplier so that they can affect the relevant delivery of Goods (in accordance with the Supplier Conditions);
      8. We reserve the right at any time to affect or procure the assignment of or otherwise transfer the Contract to an alternative Supplier and do not act as agent for you; and
      9. You will have the right pursuant to Condition S12 of the Supplier Conditions to cancel a Contract by contacting BoilerJuice on 0800 151 3135 or e-mailing BoilerJuice at customer.services@boilerjuice.com prior to the Supplier's carrier leaving the Supplier's premises to fulfil your order.
    4. In respect of the Services we reserve the right to charge you for the administration of your Order as detailed in the payments section of BoilerJuice.
    5. If you choose for the Goods to be delivered on a Saturday we reserve the right to charge you a booking fee including VAT as detailed in the payments section of BoilerJuice.
    6. If you choose to pay for your Order using a credit card or paypal then the right is reserved to charge you a card processing fee (as detailed in the payments section of BoilerJuice) to cover the fees we incur from credit card companies and paypal. We will not charge you more than we are charged. There are no card processing charges in respect of payments made via debit cards.
    7. Fuel prices are regularly updated by the Participating Suppliers. If a Participating Supplier fails to update or incorrectly updates prices and you accept a quote based on out-of-date or incorrect information, you will be notified of the anomaly by us or the Supplier as soon as reasonably practicable and will be given the chance to accept or reject the new price before the Goods are delivered. If you reject the revised price then the Order will be cancelled and any relevant Contract terminated. We accept no liability for any inconvenience or costs incurred by you as a result of out of date or incorrect prices.
    8. You acknowledge in entering into the Contract that we do not act as an agent for you but we do act as an agent for the Supplier in forming the Contract between you and the Supplier.
    9. The Contract for the supply of the Goods is between you and the Supplier. You acknowledge that we are not responsible for the Goods or their delivery, including (without limitation) any issues relating to the delivery, quality, safety, accuracy and/or volume of the Goods, all of which are the responsibility of the Supplier (except to the extent that any of such matters are your responsibility as set out in these Conditions).
    10. Bulk-Buy Savings are an additional benefit provided to BoilerJuice members but we cannot guarantee any savings will be made. Not less than 85% of any Bulk-Buy Savings will be credited to your ‘Tank Account' and can be deducted from future Orders. You can see the effect of any Bulk-Buy Saving by logging onto the ‘My Account' area of BoilerJuice.
    11. BoilerJuice has the right to refuse to process an Order (and the Supplier will not be obliged to deliver any Goods) if payment cannot be made.
  4. YOUR OBLIGATIONS
    1. When placing an Order for Goods through BoilerJuice, you must:
      1. provide information about any special delivery conditions or requirements at the time the Order is placed (this would include, without limitation, narrow access, constrained turning of delivery vehicles or a difficult access to or underground tank);
      2. ensure clear instructions are left at your premises for the driver to determine the correct tank for delivery to be made (this is particularly important where there is the possibility of confusion of which tank to fill);
      3. use your best efforts to ensure that the Supplier will have safe and reasonable access to the delivery location in order that the delivery can be made; and
      4. ensure that the relevant tanks/fill pots into which delivery is to be made meet relevant statutory requirements and are safe to receive each delivery of the Goods.
    2. A credit will be made to you where the volume of the Goods delivered is less than that Ordered. The credit will be applied to your 'Tank Account' and can be refunded back to the designated card if requested once the delivery has been confirmed to us by the Supplier.
    3. Where the Supplier is not able to deliver the full Order volume of the Goods because the amount Ordered was in excess of the tank's capacity, then we will refund the appropriate proportion of the charges paid back to you, provided that the Supplier shall have the right to amend the price per litre payable by you in respect of the Goods delivered to reflect the appropriate price band for the volume of Goods actually delivered. If the Supplier finds that the tank is full or nearly full when they attempt delivery there may be an aborted delivery charge made to you. If you order 500 litres and your tank does not take the full amount the supplier reserves the right to make a charge depending on the amount of the under-delivery. This will be deducted from the refund made to you.
    4. It is your responsibility to manage the money in your Tank Account, whether this be credits for over-delivery and Bulk-Buy Savings or deposits made by you into the Payment Plan.
    5. The "Price Drop Promise" is an additional benefit which may be provided to you but we cannot guarantee any savings will be made. It only applies to Orders placed on the Standard Delivery option on a Standard size vehicle and not to express orders or 4-wheeler orders. A credit will be made to members where a cheaper price per litre is found by us before we pass the Order to the Supplier. This happens at approximately 7:00am on the day after the order is placed from Monday to Thursday and at approximately 6:00am on Monday for standard buying weekend - Bulk-Buy Saving orders. Not less than 85% of any saving will be credited to your Tank Account in accordance with these Conditions and will be available for use once the order has been confirmed as delivered by the supplier.
  5. OUR LIABILITY

    Your attention is particularly drawn to this Condition. This section of the Conditions shall apply to your use of BoilerJuice and the facilitation by us of your purchases of Goods from Suppliers under these Conditions.

    1. Subject to Conditions 5.3 and 5.5, if you are a Domestic Customer and there is any claim relating to your use of BoilerJuice and/or our provision (or your receipt) of the Services as a result of any breach on our part of any of our obligations to you under these Conditions or our negligence, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach negligence or if it was contemplated by you and us at the time the Contract was made by you with the Supplier. Except in unusual or exceptional circumstances we expect these losses to be limited to the amount paid by you for the Goods which are the subject of the relevant Order.
    2. Subject to Conditions 5.3 and 5.4, if you are a Business Customer and there is any claim relating to your use of BoilerJuice, our provision (or your receipt) of the Services and/or any breach on our part of any of our obligations to you under these Conditions:
      1. we shall in no circumstances whatsoever be liable to you, whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the performance or contemplated performance of our Services and/or the Contract;
      2. our total liability to you whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the performance or contemplated performance of our Services and/or the Contract shall be limited to 200% of the payment in respect of our Services which we receive from the Supplier in connection with your Order.
    3. Nothing in these Conditions excludes or limits in any way our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation; or
      3. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
    4. When you order Goods you will be contracting with the Supplier on the Supplier Conditions. We give no warranties as to the quality or suitability of any Goods purchased through BoilerJuice and whilst we may agree (at our discretion) to assist in resolving any issues which have arisen in connection with an Order, any claims you may have with regard to the Goods or the delivery (or non-delivery) of the same are as between you and the Supplier and to be addressed to the Supplier under the Contract.
    5. Please note it is your responsibility to satisfy yourself that you wish to purchase the Goods under the Supplier Conditions.
  6. GENERAL
    1. Written communications

      Applicable laws require that some of the information or communications we send to members should be in writing. When using BoilerJuice, you accept that communications with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on BoilerJuice. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This Condition does not affect your legal rights.

    2. Notices

      All notices given by you to us must be given to BoilerJuice Limited at customer.services@boilerjuice.com or BoilerJuice Limited, Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. We may give notice to you at either the e-mail or postal address provided to us when placing an order, or registering with BoilerJuice. Notice will be deemed received and properly served immediately when posted on BoilerJuice, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e mail was sent to the specified e-mail address of the addressee.

    3. Transfer of rights and obligations

      We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract as agent on behalf of a Supplier, or of any of its rights or obligations arising under it, at any time during the term of the relevant Contract.

    4. Events outside our control
      1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you that is caused by events outside its reasonable control (each a Force Majeure Event).
      2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
        1. strikes, lock-outs or other industrial action (other than in relation to our own workforce);
        2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
        3. fire, explosion, adverse weather conditions (including, without limitation, storm, ice or and/snow), flood, earthquake, subsidence, epidemic or other natural disaster;
        4. interruption in or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
        5. accident;
        6. shortage or failure in supplies;
        7. interruption or failure in any utility service;
        8. interruption in or impossibility of the use of public or private telecommunications networks;
        9. the acts, decrees, legislation, regulations or restrictions of any government.
      3. Our performance of any of our obligations to you that may be affected by a Force Majeure Event is deemed to be suspended for the period that Force Majeure Event continues, and we will have an extension of time for performance of our obligations so affected for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations so affected may be performed despite the Force Majeure Event.
    5. Waiver
      1. If we fail, at any time, to insist upon strict performance of any of your obligations to us under or in connection with these Conditions or, acting as agent for the Supplier, to that Supplier under the Contract, or if we fails to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
      2. A waiver by us of any default will not constitute a waiver of any subsequent default.
      3. No waiver by us of any of these Conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Condition 6.2.
    6. Severability

      If any of these Conditions or any provisions of a Contract concluded through BoilerJuice are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    7. Entire Agreement
      1. These Conditions, the Terms of Use and any document expressly referred to in either of them constitute the whole agreement between you and us regarding the Services and your use of BoilerJuice and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between you and us relating to the subject matter of these Conditions, the Terms of Use and/or BoilerJuice.
      2. You acknowledge that, in entering into a Contract, you are not relying upon any representation or warranty (whether made by us innocently or negligently) that is not set out in these Conditions or the documents referred to in them.
      3. You and we both agree that the only respective liability in respect of any representations and warranties that are set out in these Conditions (whether made innocently or negligently) will be for breach of contract.
      4. Nothing in this Condition 6.7 limits or excludes any liability for fraud.
    8. Law and jurisdiction

      Any dispute or claim arising out of or in connection with these Conditions and/or any contract formed thereunder will be governed by English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 - Supplier Conditions

These Supplier Conditions form the basis of the Contract that will govern the Supplier's dealings with the Customer. They apply to the supply of Goods (and Services) to both Business Customers (as defined) and Domestic Customers (as defined). In these Supplier Conditions please note that ‘you' refers to the customer.

  • Read the definitions set out in Condition S1 below carefully to identify on what basis you are contracting. If you are unsure then ask us at BoilerJuice. Some Conditions will apply just to Business Customers and some just to Domestic Customers and these are clearly marked as such. If a Condition is silent on this subject then it applies equally to both. The latest version of these Supplier Conditions may be obtained at any time from our website www.boilerjuice.com; and
  • Read these Conditions carefully to understand the terms upon which the Goods will be supplied.

Please note: if you are an individual buying heating fuel for your home then you are likely to be a Domestic Customer.

The Supplier draws your attention in particular to Conditions S8 and S10 which set out provisions relating to your potential liability to the Supplier and the Supplier's potential liability to you under each Contract (as defined).

  1. DEFINITIONS AND INTERPRETATION
    1. The following definitions, unless the context requires otherwise, apply to these Supplier Conditions:

      you or your

      means the person, company or other type of organisation that enters into a Contract to purchase Goods from the Supplier (and who will be either a Business Customer or a Domestic Customer);

      BoilerJuice

      means our website at www.boilerjuice.com

      Business Customer

      any customer ordering or receiving Goods and/or Services whilst acting in the course of his trade, business, craft or profession;

      Conditions

      means these Terms & Conditions for Purchases of Heating Oil or Red Diesel;

      Contract

      means the contract under which the Supplier shall supply Goods to you pursuant to, in accordance with and subject to the Supplier Conditions;

      Domestic Customer

      any customer that is acting as a 'consumer', that is a natural person who is not acting in the course of his trade, business, craft or profession

      Force Majeure Event

      has the meaning given in Condition 6.4;

      Goods

      home heating oil or red diesel (as the context shall require);

      Good Industry Practice

      the exercise of such high degree of skill and care as would reasonably be expected from an appropriately skilled and experienced person with expertise in the relevant area, including the handling of and dealing with goods the same as or similar to the Goods;

      Insolvent

      you are unable to pay your debts as they fall due or you are, or become, the subject of any insolvency procedure (for example, without limitation, receivership, liquidation, administration, voluntary arrangements (including moratorium) and bankruptcy) or any application or proposal for an insolvency procedure;

      Order

      means an order placed by you for Goods through BoilerJuice and "Ordered" shall be construed accordingly;

      Supplier

      means the fuel supply company who enters into a Contract with you to supply the Goods

      Supplier Conditions

      means the terms on which the relevant Supplier will supply the Goods to you, as set out in Schedule 1 to these Conditions

    2. In these Supplier Conditions: references to the singular include the plural and vice versa; reference to one gender is to any gender; reference to a statute or statutory instrument is to as it is in force for the time being and includes any amendment, extension, application or re-enactment and any subordinate legislation made under it; headings do not affect the interpretation of these Supplier Conditions; and the term "including" shall be construed without implying limitation (and variants of “including" shall be interpreted accordingly).
  2. APPLICATION OF TERMS AND CONTRACT PROCESS
    1. Subject to Conditions S2.2 and S2.3, these Supplier Conditions apply to all Contracts and set out the entire agreement between you and the Supplier to the exclusion of all other terms and conditions. Any terms or conditions which you or the Supplier put forward (whether endorsed on, delivered with or contained in your Order(s) or included in any other documents) do not form part of any Contract and any attempt by you to exclude, vary or limit any of these Supplier Conditions shall be void. You must ensure that you read and understand these Supplier Conditions because they will govern your dealings with the Supplier once a Contract is formed as described in Condition S2.4.
    2. Any variation to these Supplier Conditions and any representation about the Goods shall have no effect and shall not form part of the Contract unless agreed in writing by the Supplier. If you have any particular requirements then you must make them clear at the time you place your Order and if (at the Supplier's discretion) the Supplier agrees to meet those requirements then the Supplier will provide you with confirmation in writing.
    3. Subject to Condition 3.7 set out in the Conditions relating to the Services provided by BoilerJuice and Supplier Condition S6.2, the price payable by you to the Supplier (which payment shall be made via BoilerJuice) for the Goods shall be the price as set out on BoilerJuice for the applicable delivery option at the time you place your Order.
    4. A Contract is formed (and these Supplier Conditions become binding on you) when BoilerJuice sends you the Order Confirmation. Each Order which you place through BoilerJuice shall form a separate Contract.
  3. DESCRIPTION
    1. The description of the Goods shall be as set out on BoilerJuice.
  4. DELIVERY
    1. Unless otherwise agreed in writing, the Supplier will deliver the Goods to you at the address which you have specified for delivery on BoilerJuice.
    2. Delivery of the Goods will be deemed to have taken place when on discharge the Goods pass through the hose connection of the storage tank, container, receptacle, vessel or fill line (as the case may be) which you have provided for receiving delivery.
    3. The Supplier will take reasonable steps to deliver the Goods by the date specified at the time of quotation or, if none is specified, within a reasonable period of time. However, any delivery dates can be estimates only and the Supplier cannot guarantee that the Goods will be delivered on or by any particular date or time. Please be aware that the Supplier's business is subject to marked seasonal fluctuations in demand and that during the winter months in particular the Supplier can be subject to the twin pressures of markedly increased demand and poor driving conditions so that you must allow extra time for deliveries and factor this into the Orders which you place. Time shall not be of the essence in relation to deliveries.
    4. You must in respect of each delivery of the Goods:
      1. ensure that all necessary arrangements are put in place for the safe acceptance of each delivery including (without limitation) ensuring delivery and storage access is clear, available and accessible (noting that delivery vehicles are both larger and heavier than private cars) and ensuring that sufficient storage capacity is available, is safe and suitable for the Goods, is clearly marked with product name (grade), safe working capacity and identification number, is provided with a safe means to check the volume in the tank before and during delivery and complies with any and all applicable laws and regulations. If the Supplier finds on delivery that it is unable to safely access the tank or the Supplier deems the tank to be unsafe you will be charged an aborted delivery fee;
      2. not mount any vehicle used by the Supplier (or on the Supplier's behalf) for the delivery of the Goods and the Supplier may stop the relevant delivery if you attempt to do so;
      3. indicate to the Supplier the correct fill point in respect of your tanks (and note that the Supplier is not responsible for dipping, checking or testing your tank(s));
      4. in the case of highly flammable Goods and for other similar goods, comply with any and all applicable laws and regulations in relation to the health and safety risks associated with such goods;
      5. Business Customers only: in the case of motor spirit, (i) ensure that you are properly licensed by the appropriate local authority to store motor spirit; (ii) ensure that the connecting hose is properly and securely connected to the filling point; and (iii) observe all the conditions of your Petroleum Spirit Storage Licence (if any) and not allow any smoking, naked lights, fires, stoves, or heating appliances of any description in the vicinity of the storage and the fill dip and vent pipes connected to it;
      6. Business Customers only: inspect and check (to the extent reasonably practicable) the Goods to ensure that they conform to the Contract and ensure that your authorised representative signs a delivery note (or equivalent documentation provided by the Supplier's delivery agent) to confirm the Goods are as ordered and undamaged;
      7. raise any issues regarding the safety or suitability of your storage facilities and/or tank before the Supplier commences delivery (ensuring that any out of service equipment is clearly marked and isolated);
      8. in any event, act sensibly and with all due care and caution in relation to the Goods (and receipt of the Services), acknowledging that there are health and safety issues inherent in receiving and storing the Goods, which if handled incorrectly can be dangerous; and
      9. where the Carriage of Dangerous Goods and Use of Transportable Pressure Receptacle Regulations 2009 (‘the Regulations') and/or any regulations amending or replacing the same apply, ensure that such regulations are complied with before and during delivery.

      If you are unsure as to the obligations referred to above regarding the safe storage and receipt of the Goods then it is your responsibility to raise these concerns with the health and safety department at your local council who should provide you with the information you require. Please note the health and safety information printed on your delivery note.

    5. The Supplier shall record the delivery date, volume and description of the Goods delivered to you, and such records shall, in the absence of clear contrary evidence, be deemed to be conclusive proof as to the date of delivery and the volume and type of Goods delivered. If you believe that the information which the Supplier has recorded, and which is set out on your delivery notice or invoice, is incorrect then you must notify BoilerJuice in writing providing full details of any disputed element(s) as soon as is reasonably practicable (and, for Business Customers only, in any event within 7 days of the date of receipt of the relevant delivery note or invoice).
    6. You must have paid for the volume of Goods ordered (through BoilerJuice) prior to delivery. The Supplier will always try to deliver the agreed volume of Goods, but if the Supplier is unable to do so (for example, if there is less space available in your tank than the ordered volume of Goods) then the Supplier will (through BoilerJuice) refund (on a pro rata basis) a sum to you to reflect the lower volume of Goods actually delivered, provided that the relevant Supplier reserves the right to amend the price per litre payable in respect of the Goods delivered to reflect the appropriate price band for the volume of Goods actually delivered. If the Supplier finds that the tank is full or nearly full when they attempt delivery, the supplier reserves the right to charge an aborted delivery charge to you of not more than £35 to cover their costs. If the Supplier is unable to deliver the minimum order of 500 litres, and where the under delivery is in excess of 150 litres, the charge will be £20. If the Supplier is unable to deliver the minimum order of 500 litres, and where the under delivery is between 50 and 150 litres the charge will be £10. There is no charge for an under delivery of less than 50 litres. If your tank does not take the full amount of your order the supplier reserves the right to make a charge depending on the amount of the under-delivery. This will be deducted from the refund made to you.
    7. The Supplier reserves the right to deliver by instalments. If your order is only part-delivered, any credit returned to you will need to remain in your account until the balance of your order is delivered. If the credit is refunded back to your payment card, or used towards a new order, the Supplier is entitled to contact you directly to collect payment for any outstanding monies due.
    8. If for any reason (other than the Supplier's failure to comply with these Supplier Conditions) you fail to accept delivery of any of the Goods when they are ready to be delivered or the Supplier is unable to deliver the Goods as a result of any failure on your part to observe and perform any of your obligations under these Supplier Conditions or the Conditions the Supplier shall have no liability to you for late delivery and an abortive delivery charge shall be made to you.
    9. If you become aware that the wrong or defective Goods have been delivered then you must stop using those Goods with immediate effect and notify BoilerJuice and the Supplier as soon as practicable regarding the same.
    10. Following receipt of a notice from you in accordance with Condition S4.8 and subject to it being established that the Supplier has delivered the wrong or defective Goods in breach of these Supplier Conditions, the Supplier shall, either (i) remove the relevant Goods (together with, at the Supplier's discretion, any other heating oil or kerosene (as the case may be) contained within the same storage tank, container, receptacle or vessel (as the case may be) and replace them with the correct Goods, or (ii) issue (through BoilerJuice) a credit note or refund to you in respect of the relevant Goods. If you are a Domestic Customer then you may nominate your preferred option. If you are a Business Customer then the Supplier shall determine which option is to be taken. In no circumstances shall the Supplier be under any obligation to remove the Goods or issue a credit note or refund if you have ordered the wrong Goods.
    11. Subject to Condition S4.8, if the Supplier fails to deliver the Goods by any agreed delivery date, or if no date has been agreed, within a reasonable time frame, then you may call BoilerJuice and cancel your Contract. If you do cancel the Contract in this manner then you shall have no claim against the Supplier under that Contract in respect of any failure to deliver other than in respect of the refund of the price that you have paid.
    12. The Supplier reserves the right to refuse to make a delivery for reasons such as, but not limited to, access problems and/or the condition or position of the tank (including, without limitation, where it is underground). In these circumstances the Supplier shall be entitled to terminate the Contract without liability to the Customer other than in respect of the refund of the price that the customer has paid.
  5. RISK AND TITLE
    1. You shall be responsible for the Goods, and ownership of the Goods shall pass to you, from the time of delivery.
  6. CHARGES
    1. Subject to the remaining terms of this Condition S6, the amount the Supplier will charge you for the Goods (the "Charges") shall be the price (including the “per litre" price, the “Unit Price") set out on BoilerJuice at the time you place your order for the Goods. The Unit Price and Charges will include the costs of delivery. The Unit Price given will be exclusive of VAT and the Charges will be inclusive of VAT.
    2. The Unit Price offered by the Supplier is only valid for so long as the quote remains live on BoilerJuice - the Supplier is free to revise or amend the Unit Price at any time prior to the Contract being formed. If due to a technical issue or otherwise the Unit Price shown on BoilerJuice is incorrect and not reflective of the Supplier's actual pricing then the Supplier reserves the right to terminate the Contract with immediate effect and you will then be given the option to form a new Contract through BoilerJuice (which may be with the same or a different supplier).
  7. PAYMENT
    1. Unless otherwise notified to you, you will pay each of the Supplier's invoices (in respect of the relevant Charges) through BoilerJuice and in advance at the time you place the relevant Order.
    2. The Supplier shall be deemed to have received payment under the Contract only on receipt by BoilerJuice of cleared funds from you.
  8. YOUR LIABILITY TO THE SUPPLIER
    1. Business Customers only: you shall be liable to pay the Supplier (on written demand) for, and indemnify the Supplier against, all reasonable costs and expenses and/or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit or reputation, damage to property, loss of opportunity to deploy resources elsewhere, and legal costs) which arise in connection with your fraud, negligence or a material breach of the Contract.
    2. Domestic Customers only: if you commit a fraudulent act, you are negligent or commit a serious breach of the Contract then you will be liable to pay the Supplier (on written demand) a sum equal to the reasonable costs, expenses and/or losses which the Supplier incurs as a result of your acts or omissions.
  9. WARRANTIES
    1. Business Customers only: the Supplier warrants that the Services will be performed with reasonable skill and care and that the Goods are free from material defect at the time of delivery and unless otherwise agreed in writing the Supplier gives no other warranty in respect of the Goods or Services and all warranties, conditions and other terms implied by statute or common law (save for the condition implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
    2. Domestic Customers only: the Supplier warrants that on delivery the Goods and Services shall:
      1. conform in all material respects with their description (as provided on BoilerJuice and/or the Supplier's delivery documentation);
        1. be of satisfactory quality;
        2. be of satisfactory quality;
        3. be free from material defects; and
        4. comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.

        This warranty is in addition to your legal rights in relation to the Goods and Services to the extent that they are faulty or do not comply with the Contract and are not intended to limit those rights in any way. Advice as to your legal rights in relation to any defective goods or services can be obtained free of charge from your local Citizens Advice Bureau or trading standards office.

    3. Without limiting Conditions S9.4 and S9.5, if the relevant Goods do not conform with the warranty in Condition S9.1 (if you are a Business Customer) or the warranties in Condition S9.2 (if you are a Domestic Customer) the Supplier shall (at your option as a Domestic Customer or at the Supplier's option for Business Customers) replace such Goods or issue a credit note or refund to you at the Unit Price, provided that you must give the Supplier (either directly or via BoilerJuice): (i) written notice of any alleged breach of warranty within one week of the time when you discover or (for Business Customers only) ought to have discovered such breach; and (ii) a reasonable opportunity, after receiving the notice, to examine the relevant Goods.
    4. The warranties in Conditions S9.1 and S9.2 shall not apply to any defect which arises as a result of your (or any third party's) negligence, failure to follow any instructions as to the storage, use or maintenance of the Goods (or (for Business Customers only) to comply with Good Industry Practice) or if you make any further use of the Goods after identifying that there is any issue with them, if you alter, modify, mishandle or try to remedy such Goods without the Supplier's prior consent or (for Business Customers only) fail to adopt Good Industry Practice in handling and using the Goods.
    5. Business Customers only: if the Supplier complies with its obligations under Condition S9.3 the Supplier shall have no further liability to you in respect of such Goods.
    6. These Supplier Conditions shall apply equally to any replacement Goods the Supplier supply to you pursuant to Condition S9.3.
  10. LIMITATION OF LIABILITY
    1. Subject to Condition S10.2 and Condition S10.3:
      1. if you are a Domestic Customer and the Supplier is in breach of the Contract or negligent, the Supplier is responsible for loss or damage you suffer that is a foreseeable result of the Supplier's breach or the Supplier's negligence, but the Supplier is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the Supplier's breach or if they were contemplated by you and the Supplier at the time you entered into the Contract. Except in unusual or exceptional circumstances the Supplier expects this loss or damage to be limited to:
        1. without prejudice to the Supplier Conditions S4.11 and S11, where the breach by the Supplier relates to a delivery of the Goods Ordered after the stated delivery date under the Contract and an express delivery option was selected at an additional cost by you, the refund by the Supplier of an amount equal to the difference between the Charges paid and the price that would have been payable (including VAT) by you for delivery of the Goods under the delivery option that would have applied to the date on which the Goods were actually delivered; and
        2. in any circumstances other than those referred to in Supplier Condition S10.1.1.1, to the amount paid by you for the Goods in question.
      2. if you are a Business Customer:
        1. the Supplier shall in no circumstances whatsoever be liable to you, whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the Contract;
        2. the Supplier's total liability to you whether in contract, tort (including breach of statutory duty or negligence), misrepresentation, restitution or otherwise for loss of profit, loss of business, loss of anticipated savings, wasted time or any indirect or consequential loss arising out of or in connection with the Contract shall be limited to:
          1. in relation to any damage to your physical property, a sum equal to 150% (one hundred and fifty per cent) of the Charges or £10,000 (whichever is the greater); or
          2. in relation to any other claim, a sum equal to 125% (one hundred and twenty-five per cent) of the Charges or £5,000 (whichever is the greater).
    2. Nothing in these Supplier Conditions excludes or limits in any way the Supplier's liability for:
      1. death or personal injury caused by the Supplier's negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the obligations implied by law that the Supplier owns the Goods and that the Supplier is able to pass ownership of those goods to you (under section 12 of the Sale of Goods Act 1979 and section 2 of the Supply of Goods and Services Act 1982);
      4. (for Domestic Customers only) defective products under the Consumer Protection Act 1987; or
      5. any other matter for which it would be illegal or unlawful for the Supplier to exclude or attempt to exclude the Supplier's liability.
    3. Subject to Condition S10.2 the Supplier shall not be liable to you pursuant to Condition S10.1 to the extent that such liability arises from any failure on your part to observe and perform any of your obligations under the Conditions and/or the Supplier Conditions. It is, therefore, very important that you read through those provisions which contain obligations on your part.
  11. EVENTS OUTSIDE THE SUPPLIER'S CONTROL
    1. Subject to Condition S11.4, the Supplier will not be liable or responsible for any failure to perform, or delay in the performance of, any of the Supplier's obligations under the Contract that is caused by events outside the Supplier's reasonable control (these are referred to as Force Majeure Events).
    2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond the Supplier's reasonable control and includes, in particular (without limitation), the following: acts of God, governmental action, war or national emergency, acts of terrorism, protest, riot, civil commotion, fire, explosion, adverse weather conditions (including, without limitation, storm, ice or and/snow), flood, epidemic, labour disputes (other than in relation to the Supplier's own workforce), accident, shortage or failure in supplies, interruption or failure in any utility service or restraint or delay affecting the Supplier's delivering agents or inability or delay in obtaining the Goods.
    3. The Supplier's obligations under the Contract are suspended for the period that the Force Majeure Event continues, and the Supplier will have an extension of time to perform these obligations for the duration of that period. The Supplier will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which the Supplier's obligations under these Supplier Conditions can be performed despite the Force Majeure Event.
    4. If the Supplier suffers any temporary interruptions or shortages in supply (whether or not due to a Force Majeure Event) then both you and the Supplier will use the Supplier's reasonable efforts to minimise any adverse impact. If the Supplier needs to ration or allocate the Supplier's available supplies of the Goods then the Supplier will do so fairly having regard to the circumstances. You acknowledge that in such circumstances the Supplier may allocate supplies to public utilities and emergency services before Goods are rationed and allocated to other customers.
  12. CANCELLATION
    1. You may cancel a Contract by contacting BoilerJuice on 0800 151 3155 or e-mailing BoilerJuice at customer.services@boilerjuice.com between 8.00am and 5.00pm from Monday to Friday, subject to the following: BoilerJuice will notify the Supplier that you wish to cancel a Contract and any cancellation of a Contract will be subject to BoilerJuice receiving confirmation from the Supplier that the Contract has been cancelled prior to the Supplier's carrier leaving the Supplier's premises. Provided such confirmation is received by BoilerJuice the Contract shall be cancelled and your payment returned to you.
    2. If the Supplier's carrier has left the Supplier's premises before BoilerJuice receives confirmation from the Supplier that the Contract has been cancelled then an aborted delivery charge of up to £35.00 including VAT may be deducted by the Supplier from any refund due to you.
    3. Please note that due to issues relating to potential contamination and/or health and safety it is not possible for you to return any Goods following delivery.
  13. GENERAL
    1. The provisions of Conditions S7, S8, S9 and S10 shall continue after the Contract has terminated.
    2. Business Customers only: Each right or remedy that the Supplier have under the Contract is without limit to any other right or remedy the Supplier may have whether under the Contract or otherwise.
    3. If any Condition is found by any court of competent jurisdiction to be unlawful, invalid or unenforceable to any extent then it shall, to that extent only, be severed from the remaining Conditions, and the remainder of such Condition, which shall continue in full force and effect.
    4. If a court of competent jurisdiction decides that a Condition cannot be severed (in whole or in part) then it is agreed that the relevant Condition shall be replaced with a legal, valid, enforceable and reasonable provision which achieves, to the greatest extent possible, the same effect as the original Condition.
    5. If the Supplier fails or delays in enforcing any provision of the Contract, or fails to insist that you comply with any of your obligations, this shall not mean that the Supplier has waived any of its rights under the Contract and that you do not have to comply with your obligations. Any waiver by the Supplier of any breach of, or any default under, any provision of the Contract by you shall be effective only if given in writing and it shall not be deemed to be a waiver of any subsequent breach or default and shall in no way affect the other provisions of the Contract.
    6. BoilerJuice Limited may enforce the terms of the Contract subject to and in accordance with the provisions of these Supplier Conditions and the Contracts (Rights of Third Parties) Act 1999.
    7. Except as provided in Condition S13.6, no term of the Contract is intended to confer a benefit on, or to be enforceable by, any person who is not a party to the Contract.
    8. All Contracts for the supply of Goods (and provision of the Services) shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts.
    9. Unless a Condition expressly provides otherwise, all communications between the parties about the Contract, including any notices to be sent or received under the Contract, must be in writing, sent by the Supplier to your registered office (or in the case of a Domestic Customer, the address provided for delivery) and by you to BoilerJuice and (if known) the Supplier's place of business. Notices shall be deemed served on delivery if delivered by hand, 48 hours after posting if sent by post and on completion of transmission if sent by email or facsimile.

Shop Terms & Conditions

Terms & Conditions for the Sale of Products - BoilerJuice Shop

This page together with our Privacy Policy, Terms of Website and Returns Policy contains information about us and sets out the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") directly to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract") except they do not relate or apply to orders for any "Goods" as defined in, and which may be ordered by you under the Terms and Conditions for Purchases of Heating Oil and Red Diesel.

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that, by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

  1. Information about us
    1. We operate the website www.boilerjuice.com. We are BoilerJuice Limited, a company registered in England and Wales under company number 5345637 and with our registered office at Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY. Our main trading address is Unit 1, Clare Hall, St Ives Business Park, St Ives, Cambs, PE27 4WY. Our VAT number is 115 1571 46.
    2. To contact us, please email us using our Contact Us form or telephone 0800 151 3135.
  2. Our Products
    1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
    2. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available you will be entitled to a full refund.
  3. Use of our site
    1. Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
  4. How we use your personal information
    1. We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.
  5. How the contract is formed between you and us
    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After placing an order for Products, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the relevant Products. All orders are subject to acceptance by us. The contract between you and us (for the purposes of this Condition 5, a "contract") will only be formed when (and if) we dispatch the Products to you.
    3. The contract will relate only to those Products listed in the confirmation or which are physically dispatched to you. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed or undertaken.
    4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail. If you have already paid for the Products, we will refund you the full amount as soon as possible.
  6. Our right to vary these terms
    1. We may revise these Terms from time to time in the following circumstances:
      1. Changes in how we accept payment from you; and
      2. Changes in relevant laws and regulatory requirements.
    2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
  7. Your consumer right of return and refund

    This clause 7 only applies if you are a consumer. Please also read our Returns Policy.

    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
    2. Your legal right to cancel a Contract starts from the date you receive the Product Order Confirmation. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
    3. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to customer.services@boilerjuice.com or by calling us on 0800 151 3135. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
    4. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible after the Products have been returned and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.3. If you returned the Products to us because they were faulty or mis-described, please see clause 7.5.
    5. If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    6. We refund you to your 'tank account' or to the credit card or debit card used by you to pay.
    7. If the Products were delivered to you:
      1. You must return the Products to the Supplier, not to BoilerJuice, as soon as reasonably practicable;
      2. Unless the Products are faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Products directly to the Supplier.
      3. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
    8. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Confirmation
    9. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  8. Delivery
    1. Your order will be delivered to you directly by one of our suppliers (the "Supplier"). Delivery times may vary depending on the Products ordered. If you have any queries regarding your delivery please email us using our Contact Form or calling us on 0800 151 3135.
    2. Delivery will be completed when the Supplier delivers the Products to the address you gave us.
    3. The Products will be your responsibility from the completion of delivery.
    4. You own the Products once we have received payment in full, including all applicable delivery charges.
  9. No international delivery
    1. Unfortunately, we do not deliver to addresses outside the UK.
  10. Price of products and delivery charges
    1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.
    2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation.
    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. The price of a Product includes delivery charges.
    5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
  11. How to pay
    1. You can only pay for Products using a Mastercard or Visa debit card or credit card, or online via PayPal.
    2. If you choose to pay for your order using a credit card then we reserve the right to charge you a reasonable card processing fee to cover the fees we incur from credit card companies. There are no card processing charges in respect of payments made via debit cards.
    3. Payment for the Products and all applicable delivery charges is in advance at the time of placing your order. The order will not be sent to the Supplier until payment has been made to BoilerJuice.
  12. Our warranty for the Products
    1. We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 12.2.
    2. The warranty in clause 12.1 does not apply to any defect in the Products arising from:
      1. Fair wear and tear;
      2. Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
      3. If you fail to operate or use the Products in accordance with the user instructions; or
      4. Any alteration or repair by you or by a third party who is not one of our authorised repairers.
    3. If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  13. Our liability if you are a business

    This clause 13 only applies if you are a business customer.

    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.
    2. Nothing in these Terms limit or exclude our liability for:
      1. Death or personal injury caused by our negligence;
      2. Fraud or fraudulent misrepresentation;
      3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      4. Defective products under the Consumer Protection Act 1987.
    3. Subject to clause .2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. Any loss of profits, sales, business, or revenue;
      2. Loss or corruption of data, information or software;/li>
      3. Loss of business opportunity;
      4. oss of anticipated savings;
      5. Loss of goodwill; or
      6. Any indirect or consequential loss.
    4. Subject to clause .2 and clause .3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
    5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  14. Our liability if you are a consumer

    This clause 14 only applies if you are a consumer.

    1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. Death or personal injury caused by our negligence;
      2. Fraud or fraudulent misrepresentation;
      3. Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
      5. Defective products under the Consumer Protection Act 1987.
  15. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
    2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. We will contact you as soon as reasonably possible to notify you; and
      2. Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  16. Communications between us
    1. When we refer, in these Terms, to "in writing", this will include e-mail.
    2. If you are a consumer:
      1. To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to customer.services@boilerjuice.com or by contacting our Customer Services telephone line on 0800 151 3135. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
      2. If you wish to contact us in writing for any other reason, you can send this to us by e-mail to customer.services@boilerjuice.com or by pre-paid post to Customer Services, BoilerJuice Limited, Unit 1, Clare Hall, St Ives Business Park, St Ives, Cambs, PE27 4WY. You can always contact us using our Customer Services telephone line 0800 151 3135.
      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
      4. If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  17. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 12 to the recipient of the gift without needing to ask our consent.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.
    4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    7. If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Refer a Friend Terms & Conditions

Definitions

"Referring Customers" or "Referrer" meaning the customer that referred the friend.

"Referred Customers", "Friend" or "Friend's" meaning the new customer who is referred by the "Referring Customer".

"Programme" meaning the BoilerJuice Refer a Friend programme

"The Website" meaning the BoilerJuice.com website

"Referral Link" meaning the website link created by the "Referring Customers".

"Referral Code" meaning the code from the "Referring Customer" to the "Referred Customer"

"New Customer" meaning a person that has not placed an order with BoilerJuice.

  1. Eligibility:
    1. BoilerJuice Refer a Friend "Programme" is available to all existing BoilerJuice customers "Referring Customers" and to all individuals "Referred Customers" who click to BoilerJuice.com "The Website" via the link "Referral Link" or input the unique Refer a Friend code of the "Programme" sent by a "Referring Customer", provided they meet the eligibility requirements.
    2. To be eligible for the "Programme", "Referring Customers" must:
      1. Be a registered BoilerJuice account holder, legally able to join such programmes in their country who have placed at least one order on "The Website".
    3. To be eligible for the "Programme", "Referred Customers" must:
      1. Have never made an order with BoilerJuice.
      2. Have a live "Refer a Friend Cookie" present on the device, or a unique voucher code, used to order via. "The Website" or "Telephone".
    4. Excluded persons include:
      1. Customers residing at the same address as the Referring Customer.
      2. Existing customers that register a new account with a different email address.
      3. Employees of BoilerJuice Ltd / Welsummer Ltd / Westfield Digital Solutions Ltd.
    5. Termination:
      1. BoilerJuice reserves the right to close accounts of "Referring Customers" or "Referred Customers", if these have acquired BoilerJuice Refer a Friend Vouchers by fraud or have used or attempted to use the acquired BoilerJuice Refer a Friend Vouchers in a way that violates these terms of applicable laws.
      2. BoilerJuice reserves the right to terminate the "Programme" or change the terms at its own discretion at any time.
  2. BoilerJuice Refer a Friend Vouchers:
    1. BoilerJuice Refer a Friend Vouchers can be used as payment or partial payment against BoilerJuice heating oil orders on "The Website" or by "Telephone".
    2. BoilerJuice Refer a Friend Vouchers cannot be redeemed for cash and have no monetary value.
    3. BoilerJuice Refer a Friend Voucher can be used against a "Referred Customer's" first order. The "Referring Customer" is awarded a voucher for each successful referral once the "Referred Customer's" order has been confirmed as delivered by the Supplier.
    4. "Referring customers" may combine their Refer a Friend Voucher only with other Refer a Friend Vouchers acquired through referrals.
    5. "Referred customers" may not combine their Refer a Friend Voucher with any other vouchers or offers.
    6. Vouchers are only valid on a minimum order of 500 litres of Kerosene28 heating oil (in England, Wales, Scotland and Northern Ireland).
    7. The voucher value will be £5 pounds to both the "Referring Customer" and the "Referred Customer" (for a delivery made in England, Scotland, Wales and Northern Ireland).
    8. "Referring Customers" will accrue a Refer a Friend "Voucher" for every "new customer" he/she refers provided:
    9. "Referred Customers" make a purchase that is then not subsequently cancelled on "The Website" or "Telephone" after they order through the "Referring Customers" unique Referral Link or the unique voucher code and;
    10. "Referred Customers" will accrue a Refer a Friend Voucher by following a "Referring Customers" link or using a unique voucher code.
    11. Once "Referred Customers" make a purchase that is not subsequently cancelled on the website or via the phone, they will only be able to participate in the Refer A Friend "programme" as a "Refering Customer".
    12. Redeemed BoilerJuice Refer a Friend Vouchers are not refundable, exchangeable, replaceable, redeemable, or transferable for cash, credit or to other Refer a Friend accounts under any circumstances, unless specifically permitted by these Terms and Conditions.
    13. BoilerJuice Refer a Friend Vouchers accrued in any Account do not constitute property of the "Referring Customer" and are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.
    14. BoilerJuice Refer a Friend Vouchers accrued in a "Referring Customers" account for any given day will be valid for 12 months from the date the "Referred Customer's" order was confirmed as delivered by the Supplier. If unredeemed after 12 months, it will expire and be deleted from the "Referring Customers" account. If the "Referring Customer" neither redeems the BoilerJuice Refer a Friend Voucher nor makes a subsequent purchase before the last day of the 12th month, the BoilerJuice Refer a Friend Voucher will be removed from the "Referring Customers" account.
    15. BoilerJuice has the right to change the methodology for the accrual of BoilerJuice Refer a Friend Vouchers in the future at any time without prior notice.
    16. BoilerJuice Refer a Friend Vouchers can be used on the Website for heating oil orders, but not for shop products. If your BoilerJuice Refer a Refer a Friend Voucher value is less than the value of goods ordered, the difference is to be covered by payment with a credit / debit card or your tank account balance.
    17. For each qualifying Referral only one BoilerJuice Refer a Friend Voucher will be allocated to "Referring Customers" and "Referred Customers". Any further or subsequent purchase by "Referred Customers" will not be rewarded and/or be profitable for either "Referred Customers" or "Referring Customers".
  3. Refer a Friend "Programme" Account:
    1. If The User Account is not in good standing or in dispute, the "Referring Customer's" Refer a Friend Programme Account enrolment and the relevant use of BOILERJUICE may be suspended.
    2. If The User cancels their Account or has their Account cancelled, all BoilerJuice "Refer a Friend" Vouchers accrued in the User's Account and not redeemed at the date of cancellation will be forfeited, unless otherwise agreed at the time of such cancellation.
  4. General:
    1. Ιn sharing the "Referral Link" or "Referral Code" the "Referring Customer" accepts and agrees to these terms and conditions.
    2. The personal recommendation message from "Referring Customers" containing the "Referral Link" or "Referral Code" can only be distributed to a natural person via personal forms of communication (Word of Mouth, Facebook, Twitter, Google+ and personal email) and not via legal entities.
    3. If a "Referring Customer" sends information to another person via e-mail or through social networks it must meet the general conventions for sending e-mails and messaging through said social networks to friends or family members. Mass messaging, messaging to strangers, or any form of action which violates the law or serves commercial purposes, particularly in the form of "spam", is strictly prohibited and will result in immediate cancellation of the customer account of the "Referring Customer" and the "Referral Link" and "Referral Code" will be deactivated.
    4. For the purpose of clause 4c Mass messaging includes but is not limited to:
      1. Any website with a URL that contains any or all of the following terms, or derivatives of the following terms: "code", "discount code", "voucher code", "promotional code", "voucher" or "coupon"
      2. Any website which appears in search engine listings under any of the terms or derivatives of the following terms: "code", "discount code", "voucher code", "promotional code", "voucher" or "coupon"
      3. Any website whose primary or main focus is to promote the use of voucher codes and/or referral links.
      4. Advertising by PPC (Pay Per Click) or website post including but not limited to "forums" or "bulletin boards".
    5. BoilerJuice reserves the right to terminate the Refer a Friend "Programme" at any time. BoilerJuice also reserves the right to change "Programme" terms and conditions at any time.
    6. Fraud or abuse relating to the accrual of BoilerJuice Refer a Friend vouchers in the Programme or redemption of BoilerJuice Refer a Friend Vouchers may result in forfeiture of accrued BoilerJuice Refer a Friend Vouchers as well as cancellation of a User's Account.
    7. The failure to enforce a particular Term or Condition does not constitute a waiver of that Term or Condition by BoilerJuice Ltd.
    8. All questions or disputes regarding eligibility for the "Programme" or the eligibility of BoilerJuice Refer a Friend Vouchers for accrual or redemption will be resolved by BoilerJuice in its sole discretion.
    9. The Programme and any use of The Website are subject to the "terms and conditions" and "terms of use" of The Website and the privacy policy terms, as described on "The Website".

Returns Policy

  1. RETURNS PROCEDURE - BoilerJuice Shop Products
    1. Cancellation and returns
      1. You can cancel any orders and/or Contracts at any time prior to the Goods leaving our premises by telephoning us on 0800 151 3135 or by email to customer.services@boilerjuice.com.
    2. Faulty Goods
      1. We ask that you inspect the Goods upon receipt and if you identify any faults or issues then please let us know as soon as possible.
      2. If a fault is found with the Goods you will be entitled to a replacement provided that, if the fault is one which would be reasonably obvious from a visual inspection of the Goods, this is brought to our attention within a reasonable time after delivery (for Business Customers you must notify us within 30 days from delivery). If a replacement is not available, you may be able to claim part or full refund of your money.
    3. Non-Faulty Goods
      1. If you purchased your Goods online, by telephone or online you may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our returns policy below.
    4. Return
      1. We are happy to accept returned Goods in the following circumstances:
        1. when we have sent incorrect Goods (i.e. not what you ordered as shown on your order confirmation);
        2. when the Goods are faulty (and can be shown to be faulty within twelve (12) months of purchase) or
        3. when you cancel your contract with us as described in paragraph 1.3.1.
      2. In the circumstances described above, we will refund the cost of all monies paid, including the cost of the postage you paid for us to deliver the Goods to you.
      3. In all other circumstances if we accept the return of Goods then (in addition to any sums payable under Paragraph 1.3.2) you must pay our reasonable costs incurred in receiving and checking the Goods and the Goods are as fit for sale on their return as they were on delivery.
    5. Return Process
      1. If you wish to return any Goods in accordance with our returns procedure then please contact our customer service centre on 0800 151 3135 or email us at customer.services@boilerjuice.com to arrange return. Please quote your order reference number and give a description of the Goods you would like to return.
      2. Please ensure that any Goods returned are (where possible) in their original packaging.
      3. You have a legal responsibility to take reasonable care of the Goods when they are in your possession. If you fail to take reasonable care of the Goods then we may have a right of action against you for compensation.
      4. Upon receipt of the Goods the product will be inspected and the agreed credit will be raised.
      5. This returns procedure (and our Conditions) shall apply to any replacement Goods supplied by us.
      6. Domestic Customers only: none of the terms and conditions within this Returns Procedure affect your legal rights as a consumer.

Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.

Boiler Servicing Terms

Boiler services booked through BoilerJuice.com are arranged by MyBoilerService.com, a division of Westfield Digital Solutions.

  1. Definitions and Interpretation
    1. The following definitions, unless the context requires otherwise, apply to these Conditions:

      "we", "our" or "us": means Myboilerservice.com, a division of Westfield Digital Solutions, a company registered in England and Wales under company number 7814907, with its registered address at Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY.

      "you" or "your": the person, company or other type of organisation that obtains a quote for boiler servicing;

      'Customer' means - person, persons, companies or other organisations using the Services of the Company in order to be introduced to and/or use the services of Boiler Service Engineers;

      "Myboilerservice.com" means our website at www.Myboilerservice.com, and the services which are (from time to time) accessible at our website

      "Conditions": means these Terms & Conditions;

      "Supplier": means the boiler service engineer or company that enters into a Contract with you to provide the Service;

      "Supplier Conditions" means the terms on which the relevant Supplier will supply the Service to you;

  1. Introduction Service: Boiler/Aga Servicing
    1. You can use Myboilerservice.com to obtain free, no obligation quotes for a boiler/aga service. These Services are not provided by us or on behalf of us but are provided by third parties over whom we do not have any control. Myboilerservice.com does not recommend or endorse any specific Supplier. It is your responsibility to satisfy yourself that you wish to obtain the Service before doing so.
    2. If you wish to proceed with a boiler/aga service using an engineer introduced via the website, details of your request will be passed to a local boiler service engineer (in the area where you are based) who will contact you to arrange a mutually suitable time for the Service to be undertaken. If this cannot be arranged the order is cancelled with no fee payable.
    3. If you wish to proceed with the boiler/aga service by the relevant engineer, you will be contracting with them on the basis of the engineer's terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that Service. We are not responsible for any loss or damage you may suffer or incur in connection with the terms and conditions or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions or the provision of the Services. We do not vet or inspect the relevant Service providers other than to validate their registration with either Oftec or Gas Safe Register when they join MyBoilerService.com and in this regard we operate akin to a directory. It is your responsibility to satisfy yourself that you are happy for the engineer to carry out your boiler service. It is recommended that prior to the service being carried out, you ask the engineer to provide you with his identity card and valid registration with either Oftec or GasSafe.
    4. Prices for the Services are set by the relevant service engineer based on a standard non condensing boiler or AGA. The final charge will depend on the work carried out and any replacement parts installed. We cannot accept liability for any issues arising from any charges incurred by you in connection with the Services.
    5. You will pay the service engineer directly. No payment details will be requested from us at any time. We merely provide an introductory service and we receive a fee from the relevant Service provider for facilitating the introduction to you.
    6. For the avoidance of doubt the responsibility for all aspects of quality and safety of the boiler/ aga service rests with the Service provider and not with us. Any questions or complaints should be raised directly with the relevant Service provider.
    7. A service is booked on the understanding that the boiler is in working order. If, when you speak to the engineer you advise him that the boiler is not working or if he attends your property to find it is not working he reserves the right to vary his price to a callout charge plus the cost of any subsequent work required.
  2. General
    1. Written Communications

      Applicable laws require that some of the information or communications we send to members should be in writing. When using Myboilerservice.com, you accept that communications with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on Myboilerservice.com. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

    2. Notices All notices given by you to us must be given to Westfield Digital Solutions at customer.services@Myboilerservice.com or Westfield Digital Solutions, Clare Hall, St Ives Business Park, St Ives, Cambridgeshire, PE27 4WY. We may give notice to you at the e- mail address provided to us when requesting a quote or booking a Service. Notice will be deemed received and properly served immediately when posted on Myboilerservice.com, 24 hours after an e-mail is sent and in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee
    3. Events outside the control of Myboilerservice.com
    4. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (each a "Force Majeure Event").
    5. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. strikes, lock-outs or other industrial action;
      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
      5. impossibility of the use of public or private telecommunications networks; and
      6. the acts, decrees, legislation, regulations or restrictions of any government.
    6. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.

Privacy & Security Policy

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Security Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

  • We only ask for personal information which is required to provide the service.
  • We will only use this information to satisfy the purposes for which it was collected.
  • We'll tell you what information we have recorded about you.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please contact us or click the unsubscribe link at the bottom of any e-mail you receive from us.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

  • Your server address.
  • The date and time.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website, by continuing to browse the site, you are agreeing to our use of cookies.

Like many websites we use cookies because they allow you to take full advantage of the interactive elements of the website and you'll need to have cookies enabled to place an order. Some of the cookies that we use are essential for the operation of the website, Cookies are usually enabled in most browsers by default.

The table below explains the cookies we use and why.

SESSID, SUPPSESSID
Name: BoilerJuice Cookie
Cookie: SESSID, SUPPSESSID
Purpose: These cookies are used to recognise the user throughout their visit.
Lifetime: Session-based cookies that are deleted when you leave the site.
memberEmail, memberTankerType, memberZip, memberVolume
Name: BoilerJuice Cookie
Cookie: memberEmail, memberTankerType, memberZip, memberVolume
Purpose: These cookies are used to pre-populate our quote form to save members having to enter their details for each quote requested.
Lifetime: Up to 1 year from set/update
upgradebrowsercookie
Name: BoilerJuice Cookie
Cookie: upgradebrowsercookie
Purpose: TThis cookie is used to prevent the "Upgrade your browser" popup from appearing when you enter the BoilerJuice website.
Lifetime: Persistent cookie > 1 week
BJmod_exitPopup
Name: BoilerJuice Cookie
Cookie: BJmod_exitPopup
Purpose: This cookie helps us determine whether or not to display a modal window when a customer leaves the website.
Lifetime: Up to 1 year from set/update
homeTempNoticeTigger
Name: BoilerJuice Cookie
Cookie: homeTempNoticeTigger
Purpose: This cookie helps us determine whether or not to display a pop up when a customer arrives to the site.
Lifetime: 1 week from set/update
SiteWidePopup
Name: BoilerJuice Cookie
Cookie: SiteWidePopup
Purpose: This cookie is used to prevent our site-wide popup mechanic from appearing more than once a day to customers when they visit BoilerJuice.
Lifetime: 1 day from set/update
CONSENT, DV, NID, OGPC
Name: Google Tag Manager
Cookie: CONSENT, DV, NID, OGPC
Purpose: TThese are cookies set by Google Tag Manager.
Lifetime: Up to 2 years from set/update
_utm
Name: Google Analytics
Cookie: _utma, _utmb, _utmc, _utmz, and other cookies starting with _utm
Purpose: These cookies help us to analyse the way visitors use the boilerjuice.com site so that we can constantly make improvements to our service.
Lifetime: Up to 2 years from set/update
gwcc
Name: Google Website Call Conversions
Cookie: gwcc
Purpose: Allows BoilerJuice to track customers on the phone.
Lifetime: Up to 3 months from set/update
JSESSIONID, NSC_wjq-tbhfqbz-dpn
Name: SagePay
Cookie: JSESSIONID, NSC_wjq-tbhfqbz-dpn
Purpose: SagePay use session cookies in the VSP Admin reporting system to remember customer information used to compelte transactions through the VSP terminal.
Lifetime: Session-based cookies that are deleted when you leave the site.
_vis_opt, _vwo
Name: Visual Web Optimiser
Cookie: Beginning with _vis_opt and _vwo
Purpose: VWO uses cookies to run campaigns and to track user information. The cookies keep track of the variation a user has viewed, and helps to serve the same variation to the user consistently, track goals completed by a user, and determine whether a user is part of a campaign.
Lifetime: All the cookies except the _vis_opt_test_cookie expire in 100 days.
_hjIncludedInSample
Name: Hotjar
Cookie: _hjIncludedInSample
Purpose: This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Lifetime: Session-based cookies that are deleted when you leave the site.
_ar_v4
Name: AdRoll
Cookie: __ar_v4
Purpose: We use AdRoll to provide interest-based advertisements to show our ads on other websites.
Lifetime: Persistent cookie > 14 months

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.

Payment Security

Our payment services are provided by SagePay. When you enter your payment details on our website you are actually providing them direct to SagePay, and BoilerJuice never has access to your card number. This ensures the highest level of payment security for you.

All online BoilerJuice transactions involving card payments are protected for your security using SSL encryption. This means that the information you enter into your browser is scrambled before being sent over the internet, and it will be useless to anyone intercepting it.

You can check that you are shopping in a secure environment by looking for the padlock icon in your internet browser. In addition, website pages protected using SSL (Secure Socket Layer) encryption always begin with "https" rather than "http". Check this in the address bar near the top of your screen.

Review, Blog & Community Policy

Review, Blog and Community Policy

By submitting a review, community entry or blog comment, you represent that the review is your own work, that it is original, and that it is unencumbered by any existing or anticipated contractual relationship; further, you are granting us permission to publish your review on our website, emails and in other marketing communications.

By uploading an image, or sending one to us for uploading, you are confirming that you have permission to use it and also the permission of any persons included in the image and with reference to children, the permission of their parents or guardians.

If you do not wish for your name to be published please use a pseudonym when submitting your review / blog comment.

We reserve the right to remove or refuse to post any customer review or comment that we consider inappropriate. Submission of a review is not a guarantee of it being published. We also reserve the right to edit submissions if, after an investigation, we believe there are incorrect statements based on our understanding and knowledge of the products / services.

We want your comments to be heard - so to save you time and effort, please note that we cannot post single-word reviews; remarks directed at other reviewers; content not specific to the item being reviewed; remarks that repeat criminal accusations; reviews that are not your own original work or have been previously published elsewhere; content which might be considered defamatory, blasphemous or racist; profane or spiteful remarks; sexually explicit or sexually gratuitous comments; reviews submitted by, or on behalf of, companies or Web sites; advertisements or promotional material for other Web sites; phone numbers, postal addresses or URLs; availability, price or alternative ordering or delivery information; personal or critical remarks focusing solely on BoilerJuice.

Voucher Terms & Conditions

Terms and conditions applicable to BoilerJuice Promotional Vouchers:

  1. Limit one promotional voucher per offer and one promotional voucher per oil order.
  2. This promotional voucher may only be redeemed at our Web site www.boilerjuice.com toward the purchase of qualifying products listed on the BoilerJuice.com website. They cannot be redeemed at the point of delivery or via phone or mail order.
  3. Please note that a minimum purchase value may apply which is exclusive of postage and packing.
  4. Promotional vouchers cannot be used to pay for BoilerJuice Gift Vouchers.
  5. Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.
  6. Please refer to your promotional voucher for the expiry date and any additional offer restrictions.
  7. No cash alternative to the prizes will be offered. The prizes are not transferable and are subject to availability. BoilerJuice reserve the right to substitute any prize with another of equivalent value without giving notice.
  8. Certain products may be exempt from promotional offers.
  9. BoilerJuice reserves the right to cancel promotional vouchers at any time.
  10. Please note that voucher codes cannot be used in conjunction with any other offer, unless specified otherwise.
  11. Normal BoilerJuice terms and conditions for using any BoilerJuice web site apply.

Terms and conditions applicable to BoilerJuice Gift Vouchers:

  1. Gift Vouchers can be exchanged for a variety of goods or services, which may vary from time to time, such as heating oil / gas oil orders or against shop product orders.
  2. Gift Vouchers cannot be replaced if lost, stolen or damaged.
  3. The expiry date of each voucher is supplied when the voucher is purchased, each voucher will have an expiry date of 3 years from the date of purchase. Voucher(s) cannot be used after this date.
  4. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with cash. If a purchase is for a lower amount, no change can be given.
  5. If an order cannot be fulfilled for any reason and results in your order being cancelled BoilerJuice will reactivate any redeemed vouchers.
  6. Title of the vouchers only passes to you after successful payment. If payment is not received (e.g. cheques are dishonoured, credit card payments are charged back or accounts remain unpaid at the due date) any vouchers despatched will become void and must not be used.

A Year's Supply of Heating Oil Competition Terms & Conditions

Please read these competition rules carefully. By entering this competition, you are indicating your agreement to be bound by these terms and conditions.

We will not share your information with third parties unless you specifically agree to us sharing these details and you can opt out at any time by unsubscribing from emails or emailing us directly.

  1. The Promoter is: Welsummer Ltd (company no. 5345637) whose registered office is at Suite 1 Clare Hall St. Ives Business Park, Parsons Green, St. Ives, Cambridgeshire, England, PE27 4WY.
  2. To be entered into the prize draw competition you must:
    1. be a legal UK resident; and
    2. be 18 years old or over at the time of entry; and
    3. be a domestic heating oil (Kerosene28) user; and
    4. be living in a postcode area covered for delivery via the required Tanker Type by BoilerJuice.com; and
    5. Submit your email address and postcode via the specified entry form contained on https://www.boilerjuice.com/oil
  3. Only entries submitted between 28th December 2016 and 31st March 2017 will be entered into the prize draw. Only one entry per household.
  4. Competitions are not open to employees (or members of their immediate families) of Welsummer Ltd.
  5. If you win the competition, we will notify you by SMS or e-mail. If we cannot contact you or you do not respond within two weeks of the closing date, we reserve the right to offer the prize to another competition entrant.
  6. The main prize is a year's supply of heating oil (kerosene28), based on the average use of a domestic heating oil customer (2500 litres up to the value of £1000).
  7. All entrants will receive a £10 money-off voucher. The following terms apply:
    1. Valid towards orders of 500 litres or more of "Heating Oil / Kerosene28" OR "Premium Kerosene for Boilers" OR "Premium Kerosene for Agas";
    2. Excludes orders of "Red Diesel / Gas Oil (Class A2)";
    3. Excludes Northern Ireland;
    4. Expiry date 2 months from date of issue;
    5. One voucher per household;
    6. Voucher redeemable once only.
    7. We reserve the right to withdraw the voucher offer at any time without prior notice.
  8. The winner agrees to the use of his/her name in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant's prior consent.
  9. BoilerJuice Ltd's decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
  10. No cash alternative to the prizes will be offered. The prizes are not transferable and are subject to availability. BoilerJuice reserve the right to substitute any prize with another of equivalent value without giving notice.
  11. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering prize draw.
  12. BoilerJuice reserves the right to amend these Terms & Conditions at any time. We may also create rules which will apply to a specific competition or prize draw only. If we do this we will publish the amended rules and/or specific Terms and Conditions on the relevant page.
  13. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.