Privacy & Security Policy

Boilerjuice values your privacy and takes great care to protect any information you provide us with. Please read our Privacy & Security Policy below for details on how we use such information:

Summary

The information we derive from customers helps us to personalise and continually improve the service from BoilerJuice.

We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.

We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.

  • We only ask for personal information which is required to provide the service.
  • We will only use this information to satisfy the purposes for which it was collected.
  • We'll tell you what information we have recorded about you.

If you would like any personal information changed or deleted, just ask.

Who we are

This website is operated by BoilerJuice Ltd. You can contact us here.

Your email address

We do not know your email address unless you give it to us. We only record your email address if you send us a message, request an online quotation for your heating requirements or by completing an online form.

If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please contact us or click the unsubscribe link at the bottom of any e-mail you receive from us.

Information we collect from you

When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:

  • Your server address.
  • The date and time.
  • The pages accessed and documents downloaded.
  • The previous site visited.
  • The type of browser used.

Cookies

Cookies are alphanumeric identifiers which enable our systems to recognise your browser in order that we can provide you with easy use of the various services available on the website, by continuing to browse the site, you are agreeing to our use of cookies.

Like many websites we use cookies because they allow you to take full advantage of the interactive elements of the website and you'll need to have cookies enabled to place an order. Some of the cookies that we use are essential for the operation of the website, Cookies are usually enabled in most browsers by default.

The table below explains the cookies we use and why.

SESSID, SUPPSESSID
Name: BoilerJuice Cookie
Cookie: SESSID, SUPPSESSID
Purpose: These cookies are used to recognise the user throughout their visit.
Lifetime: Session-based cookies that are deleted when you leave the site.
memberEmail, memberTankerType, memberZip, memberVolume
Name: BoilerJuice Cookie
Cookie: memberEmail, memberTankerType, memberZip, memberVolume
Purpose: These cookies are used to pre-populate our quote form to save members having to enter their details for each quote requested.
Lifetime: Up to 1 year from set/update
upgradebrowsercookie
Name: BoilerJuice Cookie
Cookie: upgradebrowsercookie
Purpose: TThis cookie is used to prevent the "Upgrade your browser" popup from appearing when you enter the BoilerJuice website.
Lifetime: Persistent cookie > 1 week
BJmod_exitPopup
Name: BoilerJuice Cookie
Cookie: BJmod_exitPopup
Purpose: This cookie helps us determine whether or not to display a modal window when a customer leaves the website.
Lifetime: Up to 1 year from set/update
homeTempNoticeTigger
Name: BoilerJuice Cookie
Cookie: homeTempNoticeTigger
Purpose: This cookie helps us determine whether or not to display a pop up when a customer arrives to the site.
Lifetime: 1 week from set/update
SiteWidePopup
Name: BoilerJuice Cookie
Cookie: SiteWidePopup
Purpose: This cookie is used to prevent our site-wide popup mechanic from appearing more than once a day to customers when they visit BoilerJuice.
Lifetime: 1 day from set/update
CONSENT, DV, NID, OGPC
Name: Google Tag Manager
Cookie: CONSENT, DV, NID, OGPC
Purpose: TThese are cookies set by Google Tag Manager.
Lifetime: Up to 2 years from set/update
_utm
Name: Google Analytics
Cookie: _utma, _utmb, _utmc, _utmz, and other cookies starting with _utm
Purpose: These cookies help us to analyse the way visitors use the boilerjuice.com site so that we can constantly make improvements to our service.
Lifetime: Up to 2 years from set/update
gwcc
Name: Google Website Call Conversions
Cookie: gwcc
Purpose: Allows BoilerJuice to track customers on the phone.
Lifetime: Up to 3 months from set/update
JSESSIONID, NSC_wjq-tbhfqbz-dpn
Name: SagePay
Cookie: JSESSIONID, NSC_wjq-tbhfqbz-dpn
Purpose: SagePay use session cookies in the VSP Admin reporting system to remember customer information used to compelte transactions through the VSP terminal.
Lifetime: Session-based cookies that are deleted when you leave the site.
_vis_opt, _vwo
Name: Visual Web Optimiser
Cookie: Beginning with _vis_opt and _vwo
Purpose: VWO uses cookies to run campaigns and to track user information. The cookies keep track of the variation a user has viewed, and helps to serve the same variation to the user consistently, track goals completed by a user, and determine whether a user is part of a campaign.
Lifetime: All the cookies except the _vis_opt_test_cookie expire in 100 days.
_hjIncludedInSample
Name: Hotjar
Cookie: _hjIncludedInSample
Purpose: This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Lifetime: Session-based cookies that are deleted when you leave the site.
_ar_v4
Name: AdRoll
Cookie: __ar_v4
Purpose: We use AdRoll to provide interest-based advertisements to show our ads on other websites.
Lifetime: Persistent cookie > 14 months

If you wish to learn more about cookies go to http://www.allaboutcookies.org.

How we use this information

Any personal details you provide us with will only be used to contact you or to satisfy the purpose for which it was collected. We use statistical information to improve the content of our website and analyse what pages people visit.

Who has access to your information?

We use this information internally and share it with other people or organisations who need to know it as part of working with us in our normal business activities (e.g. suppliers). We take steps to ensure that these third parties put in place adequate security to protect your personal information and to ensure that your personal information is not processed other than in accordance with the terms of this Privacy Policy. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information to others for use in mailing lists or databases.

Future Variations

If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Corrections

Upon request, we'll tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we'll amend it promptly.

If you have any concerns about this Privacy Policy, please contact us here.

Payment Security

Our payment services are provided by SagePay. When you enter your payment details on our website you are actually providing them direct to SagePay, and BoilerJuice never has access to your card number. This ensures the highest level of payment security for you.

All online BoilerJuice transactions involving card payments are protected for your security using SSL encryption. This means that the information you enter into your browser is scrambled before being sent over the internet, and it will be useless to anyone intercepting it.

You can check that you are shopping in a secure environment by looking for the padlock icon in your internet browser. In addition, website pages protected using SSL (Secure Socket Layer) encryption always begin with "https" rather than "http". Check this in the address bar near the top of your screen.

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